
Providing easy access to the NHS services
First, understanding how to provide an easy way to access primary and secondary care to the UK population. Then, delivering a national app in one year.
2017
Lead UX/UI Designer
NHS

Guaranteeing train stations safety
The aim was to improve efficiency on assets and equipment inspections, keeping passengers and staff safe and train stations in the UK on high standards.
2020
Lead Service Designer
Network Rail

Enabling people with learning disabilities
The challenge was to understand and create in 15 days a digital tool to help adults with learning disabilities enter fulfilling paid employment in hospitality.
2019
Lead Service/UX/UI Designer
Access Hospitality

Helping local artists during the Pandemic
This experiment aimed to understand how to migrate local artists that lost most of their source of income during the Pandemic to online platforms without losing the benefits of face-to-face interactions.
2022
Lead Service Designer
IDEO U course

Supporting furloughed mechanics during the Pandemic
Design Sprint to help the community during the Pandemic, connecting furloughed mechanics with car owners to provide car inspections.
2020
Lead Service Designer
BP/Castrol

Improving a banking process by understanding users
Extensive research and mapping to understand the emotional journey of migrating fax users to a digital platform, reducing paper use.
2014
Senior Service Designer
Itau Bank

Safely increasing the number of flights in Brazil
Redesign of Brazil’s airflow management and monitoring processes software increased airports capacity and optimised fuel use, contributing positively to the environment.
2009
Senior Service/UX/UI Designer
Brazil's Department of Airspace Control

Police investigation system
Led the UX/UI design for the Civil Police of São Paulo State’s investigation system; Omega is an Artificial Intelligence web system that connects the main databases in the country and helps the police fight crime. A similar tool is used by the Scotland Yard.
2011
Senior Service/UX/UI Designer
Civil Police of the State of Sao Paulo

Improving a banking app by understanding users’ needs
Redesign of the mobile app for business accounts considering clients’ needs resulted in increasing from 2.6 to 4.5 stars from the app stores.
2014
Lead Service/UX/UI Designer
Itau Bank