My role: Lead Service Designer (service design, user experience, design sprint)
Year: 2020
Client: BP/Castrol
Company I was working for: Sparck/BJSS
Length of project: 2 weeks
Deliverables: Design sprint findings, user journeys, roadmap
Tools: Miro, Sketch, Adobe CC
Year: 2020
Client: BP/Castrol
Company I was working for: Sparck/BJSS
Length of project: 2 weeks
Deliverables: Design sprint findings, user journeys, roadmap
Tools: Miro, Sketch, Adobe CC
Overview
BP plc is a British multinational oil and gas company headquartered in London, England.
I led a Design Sprint with BP to help shape an idea for an app that would help the community during the 2020 pandemic. The app would connect mechanics with car owners; the service would be an inspection check for cars that weren’t being used for a while and ensured they were roadworthy when the lockdown ended.
Challenge
We worked remotely during the Pandemic, and the Design Sprint was adapted for the new reality. We used Zoom and Miro to collaborate during the four-days Sprint we set.
Day 1: Understand
Day 2: Ideate
Day 3 and 4: Prototype and wrap-up
Results
We made significant progress in our sessions and ended up with a prototype that was then presented to the Stakeholders. The client appreciated the idea and the concept. Because the time-to-market wasn’t ideal, the project didn’t go ahead.