My role: Lead Service Designer (Contractor)
Year: 2021
Client: UK Health Security Agency - UKHSA
Length of project: 6 months
Deliverables: Service Blueprint, Coded high-fidelity prototype, user journeys
Tools: Miro, HTML, CSS, Javascript, Adobe CC
Year: 2021
Client: UK Health Security Agency - UKHSA
Length of project: 6 months
Deliverables: Service Blueprint, Coded high-fidelity prototype, user journeys
Tools: Miro, HTML, CSS, Javascript, Adobe CC
Overview
Led the Service Design for stock and funding on the Test and Trace program, helping Local Authorities to support the Pandemic in the UK. Co-create User Journeys and Service Blueprints through workshops and collaboration with User Researchers, Business analysts, Service owners, and the technical team.
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